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1. How can I be added
to your email mailing list?
2. Is ordering on-line
secure?
3. What is your privacy
policy?
4. What is your shipping
costs, times and policies?
5. What is your tax
policy?
6. How can I return
or exchange merchandise?
7. How can I check
the status of an order?
8. When will my credit
card be charged?
9 . How can I stay
informed of new products and promotions?
10 . How can I contact
Melinda Lawton?
11. What are my payment
options?
12. Where can I find
Melinda Lawton merchandise in stores? |
1.
How can I be added to your email mailing list?
To be added to our email mailing list for updates and promotions,
go to the Contact Us page by clicking
here. We value your privacy and will never share your e-mail
address with any third party.
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2. Is ordering on-line secure?
To guarantee that your order is secure and to protect your privacy,
Melinda Lawton employs Secure Socket Layer (SSL) utilizing 128
bit encryption. Once Melinda Lawton receives your order, it
is then decoded and processed.
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3. What is your privacy policy?
Melinda Lawton will never share your email address or personal
information with any third party. Any information we collect
from you will be used either for fraud control, order verfication
or internal marketing purposes only. This is our promise to
you.
Any concerns regarding this policy can be sent to info@melindalawton.com.
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4. What is your shipping costs, times and
policies?
Our goal is to ship your order as quickly as possible. Orders
may be delayed because we reserve the right to verify billing
and/or shipping information. To help prevent delays, please
make sure we have an accurate email address to contact you,
should we have any questions.
Standard shipping and handling is available within the United
States only. Orders are processed Monday through Friday and
not on weekends or holidays; most in-stock items are shipped
within 72 hours. ALL ITEMS ARE SUBJECT TO AVAILABILITY.
S & H charges:
USA
USPS Priority Mail – according to The US Postal
Service, packages sent Priority Mail should take between 2-3
business days for delivery. Melinda Lawton is not responsible
for USPS delays; the percentage of USPS Mail not reaching their
destination is less than 1% and we consider this a reliable
shipping source. Fees for this service are $5.95 for the first
item and $1.00 for each item thereafter.
USPS Express Mail (overnight)– orders must be submitted
Monday thru Friday by 10am PST to be shipped on the same business
day. Orders placed after 10AM PST Monday thru Thursday will
ship the next day. Orders submitted after 10AM PST Friday will
ship the following Monday. Saturday delivery is not available.
Fees for this service are $15.95 for the first item and $2.00
for each item thereafter..
Canada, Mexico and all International Orders
For International orders, please contact us. Please
do not place an order online. .
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5. What is your tax policy?
Melinda Lawton does not collect sales tax on any orders, except
for those originating in California.
Applicable sales taxes will be calculated during checkout.
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6. How can I return or exchange merchandise?
You may return unworn Melinda Lawton merchandise within twenty-one
days for an even exchange or charge credit.
To return or exchange merchandise shipped from our warehouse,
please notify us via email. Items should be returned to:
Melinda Lawton
Shipping charges are non-refundable and all returned items must
have pre-paid shipping; COD packages will be not be accepted.
Returns and exchanges will be processed upon receipt. Please
allow up to 30 days for Charge Credits to appear on your billing
statement.
We’re sorry, but all sale items are FINAL; no returns
or exchanges.
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7. How can I check the status of an order?
Track your order by visiting our order
status page. You will need to enter the username and password
you selected during checkout. If you cannot remember this information,
click
here to retrieve it.
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8. When will my credit card be charged?
Since we don't think you should pay for your order until it
is actually on its way, Melinda Lawton will not bill you until
your products, including backordered items, are actually shipped.
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9. How can I stay informed of new
products and promotions?
To be added to our email mailing list for updates and promotions,
go to the Contact Us page by clicking
here. We value your privacy and will never share your e-mail
address with any third party.
TOP OF PAGE
10. How can I contact Melinda Lawton?
Our contact information is available on the Contact Us page.
Click here.
TOP OF PAGE
11. What are my payment options?
Melinda Lawton accepts Visa and MasterCard for on-line purchases.
We employ SSL (Secure Socket Layer) technology to encrypt on-line
orders (read FAQ #2 Is ordering on-line secure?)
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12. Where can I find Melinda Lawton
merchandise in stores?
To locate a store, please use the Store
Locator feature of our web site.
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© Melinda Lawton, 2008. All Rights Reserved |
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